Refund Policy

Duration of Return Policy
Our return policy is valid for 90 days from the date your purchase was delivered. After 90 days, we cannot offer a refund or exchange.

• Defective or damaged items must be reported within 7 days of delivery with photo or video evidence.
• All other eligible returns must be initiated within 90 days.

Refund Eligibility

1. Defective, Incorrect, or Damaged Items: Report within 7 days. Eligible for full refund or replacement.
2. General Dissatisfaction: Eligible for refund within 90 days if unused, in original packaging, and with all tags/accessories. Shipping charges are non-refundable.
3. Shipping Issues: If marked as delivered but not received, allow 5 business days (domestic) or 7–14 business days (international). If still undelivered, you may be eligible for refund or replacement.

Hygienic Products – Non-Returnable
For health and safety reasons, certain products cannot be returned or refunded once opened or used. These include, but are not limited to:

1. Skin creams, lotions, and serums
2. Foot spas, detox pads, or patches once opened/used
3. Personal wellness items that directly contact skin (e.g., masks, applicators)
4. Any other items marked “non-returnable for hygiene reasons” on the product page

If these products are defective or arrive damaged, please report within 7 days for replacement eligibility.

Subscriptions

1. Each successful subscription payment generates a corresponding order and shipment.
2. Subscription products may only be refunded if defective, incorrect, or damaged, and claims must be made within 7 days of delivery.
3. General dissatisfaction returns for subscription shipments follow the same 90-day policy, provided items are unopened/unused and not listed as Hygienic products.
4. Subscription cancellations take effect at the end of the billing cycle. Pre-paid or partially used cycles are non-refundable, except as required by law.

Exclusions
Refunds or replacements will not be provided if:

1. The address provided was incorrect.
2. Delivery was refused or the recipient was uncontactable.
3. Order is still in transit without significant delay.
4. Order is still in transit with significant delay caused by customs clearance process or any other events out of Healifeco’s control or influence.
5. Customs duties or import taxes were unpaid by the recipient.

Initiating a Return
Contact support@healifeco.store with your order details and reason for return. We will provide a return address and instructions. Items must be:

1. In original packaging, unused, and not damaged by customer handling.
2. A return address will be provided to you
3. All return costs, including shipping, handling, customs clearance and duties fees are of the customer's responsibility.
4. Returned via a trackable shipping service with tracking number provided to us.

Refund Process
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed within 10–15 business days to your original payment method.

Late or Missing Refunds
If your refund is delayed:

1. Re-check your bank or card account.
2. Contact your credit card company (posting time may vary).
3. Contact your bank (processing times vary).
4. If still unresolved, email us at support@healifeco.store.

Exchanges
We replace items only if defective or damaged and within the statutory periods and return windows provided in this policy. Contact us for exchange instructions.

Gift Returns
If marked as a gift and shipped to you, you’ll receive store credit for the return value. Otherwise, the refund goes to the original purchaser.

Shipping Costs for Returns
Customers are responsible for return shipping costs. Initial shipping charges are non-refundable. All returns must use a trackable shipping method.

International Returns
International customers may return products but remain responsible for shipping costs. Customs duties and import taxes are non-refundable.

Used or Damaged Returns
If items are returned, used, damaged by a customer, or missing parts, we may reject the refund. In such cases, our team will work with you on a case-by-case resolution.

Refund Limitations
Refunds and remedies are limited to the purchase price paid for the product. We are not liable for indirect or incidental losses related to your order.

Contact for Returns
All return and refund requests must be submitted to support@healifeco.store.